Shipping Policy
Shipping Options / Estimated Delivery Time
- First Class - 1 to 7 business days
- Priority - 1 to 4 business days
- Local Pick Up
Local Pick Up
You can skip the shipping fees with free local pick up at the Lux Amare Local Pick Up address: 152 N.Mills Rd., Ventura, CA 93003.
Orders will be fulfilled (both shipped & Local Pick Up) on Mondays, Wednesdays, and Fridays between 11am and 2pm*
When placing your order, you can select Local Pick Up at checkout. You will receive an email notification when your order has been completed. Your Local Pick Up order will be in the wooden box next to the front porch at 152 N.Mills Rd., Ventura, CA 93003.
*Please note that Local Pick Up orders will remain outside at the Local Pick Up location until retrieved by the customer. Orders not picked up will become the responsibility of the purchaser. Thank you.
International Shipping
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Lux Amare is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become active.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at info@LuxAmare.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused, unopened, and in its original condition. We will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@LuxAmare.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at info@LuxAmare.com.