Shipping Options / Estimated Delivery Time
- First Class - 1 to 7 business days
- Priority - 1 to 4 business days
- Local Pick Up
Local Pick Up
You can skip the shipping fees with free local pickup at the Lux Amare Home Office: 284 N. Dos Caminos Ave., Between Loma Vista Ave. and Foothill, Ventura. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days. We will send you an email when your order is ready.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Lux Amare is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become active.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused, unopened, and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@LuxAmare.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at info@LuxAmare.com.